RETURNS

You have the right to return your order within 14 calendar days after receiving it.

To qualify for a return:

  • The product must be unused, unworn, and in its original condition.
  • All original packaging must be intact.
  • You must provide proof of purchase (order confirmation or receipt).
  • Your item has been purchased from the www.ridgeline.shop website and NOT from any other webshop or one of our retail customers. (RL or SO number required to organise a return)
  • Products purchased through our retail partners or resellers should be returned to the original place of purchase.

REFUNDS

Once we receive your return, we will inspect the item and confirm receipt via email. If approved:

  • A refund will be issued to your original payment method.
  • Refunds are typically processed within 8–12 business days, depending on your bank or card issuer.

RETURN COSTS

  • Returns within the EU are free of charge when using our provided return label.
  • Original shipping costs are non-refundable.
  • For returns outside the EU, return shipping is at your own expense. We recommend using a tracked shipping method.

HOW TO INITIATE A RETURN

To initiate a return, please contact us via our contact form or email us at service@ridgeline.shop. We will provide you with a return form and a prepaid shipping label.

Steps:

  1. Complete the return form.
  2. Repackage the product securely (preferably in its original packaging).
  3. Attach the return label.
  4. Drop off the package at your nearest post office or courier location.

IMPORTANT NOTES

  • Returns sent without a valid return label may be rejected.
  • Please ensure that all previous shipping barcodes and labels are removed or fully covered.
  • Returned items must be in the same condition and packaging as received.

LEGAL NOTICE

Ridgeline.shop is an independent retailer and is not owned by, affiliated with, or operated by Ridgeline of New Zealand UK.
We act as an distributor of Ridgeline products within Europe, offering authentic items manufactured by Ridgeline of New Zealand. All product trademarks, brand names, and logos remain the exclusive property of their respective owners.